Our Lexus RX350 battery died yesterday morning in our garage. Before calling roadside assistance, I called 2 nearby Auto Shops to describe the clack, clack, clack, clack sound while attempting to start the car. The first shop said it's either a starter for around $800, or a battery. Then I spoke to Steve who said that is clearly a low or dead battery sound! Roadside assistance came and said that sound is clearly Battery and got us on our way. Steve helped me select a battery and had it installed within 2 hours. Steve was so nice, knowledgeable, honest and fair, I now feel like a member of the family and will go nowhere else for service on our 2 cars.